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Moreleta Park, Pretoria East: CLIENT CARE CONSULTANT (CALL CENTER)
3 months temporary contract with possibility of becoming permanent.
Minimum Requirements:
-Afrikaans speaking females (open to all ethnic groups)
-Fully bilingual in Afrikaans and English (Fully proficient in Afrikaans a must – verbal and written communication)
-Matric / Grade 12
-Minimum 2 years previous Call Center experience in sales or on-line support Call Center
-Understanding of Contact Center environment and technology required
-Previous experience/background in Copy Center, Printing or Photographic industry/sector preferred
-Computer literate in MS Office
-Reliable and trustworthy
-Friendly with good people skills
-Good conflict management skills
-Quality and customer focused
-Assertive and ability to overcome objectives
-Team player and independently functional
-Stable employment record a must (CV must indicate employment dates – no job hoppers)
-Contactable References
-To start as soon as possible
Working Hours:
Rotating shift totalling 195 hours per month:
Mondays to Fridays from 09h00am – 18h00pm; and
Saturdays, Sundays & Public Holidays from 09h00am – 15h00pm
Duties:
-Uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
-Ensure all operational protocols are adhered to at all times
-Identifying opportunities to improve the service process and customer experience
-Handle challenging customers in a highly pressurized environment
-Ensure SLA, ring time and abandoned rate within agreed norms
-Capturing all customer interactions whether from email or telephonic on the company’s CRM system
-Explain and offer first line support to Afrikaans and English speaking customers regarding technical issues
Salary: R 7 000.00 gross basic CTC (Not negotiable) + Pension Fund
E-mail your updated detailed CV in Word or PDF (not as a link) to oneilc@telkomsa.net and indicate Reference CR1579 and your salary expectation. (Also forward a recent photograph and Reference letters if possible)
APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.

Seller's info

Cora O'Neil Recruitment Agency
Unregistered user

Listing location

South Africa, Gauteng, Pretoria

Seller's email address

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asmoklet@clieno.net
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